Master Services Agreement (MSA) Template

An MSA governs the long-term relationship; SOWs handle each project. DocFila's MSA template comes with a built-in SOW addendum, indemnification language, limitation of liability, change-control process, and standard SLA placeholders.

★ 4.8 across 12,400+ reviews · Legally binding in 100+ countries · Edit, sign, store in 60 seconds

What's in the template

Engagement Structure (MSA + SOW)

Master agreement + per-project SOW, with SOW priority over MSA where they conflict.

Service Levels (SLA)

Customizable response and uptime targets with credits for missed targets.

Fees, Expenses & Payment Terms

Time-and-materials, fixed-price, or retainer billing models supported.

Change Control

Formal process for in-scope additions and out-of-scope work.

Warranties & Disclaimers

Workmanship warranty, disclaimer of implied warranties beyond agreed scope.

Limitation of Liability

Capped liability tied to fees paid in the prior 12 months.

Indemnification

Mutual IP indemnity and standard third-party-claim handling.

Termination & Wind-Down

Termination for cause and convenience, with handover obligations.

Common use cases

How to send it for signature in 4 steps

Open the template

Tap "Use This Template" — it opens in DocFila on web, iOS, or Android.

Fill in the details

Smart fields auto-detect party names, dates and amounts. Edit any clause inline.

Add signers and send

Email, SMS, or shareable signing link. Set signing order if needed.

Store and verify

Signed copy lives in your AES-256 encrypted vault. Optionally anchor on-chain with DocFila Verify.

Frequently asked questions

Is this template legally binding?

Yes. Once both parties sign electronically through DocFila, the agreement is legally binding under the ESIGN Act (US), eIDAS (EU), and equivalent e-signature laws in 100+ countries. For high-stakes contracts you can additionally anchor the signature on the blockchain with DocFila Verify.

Can I edit the template?

Yes. Open the template in DocFila, fill in the smart fields (party names, dates, amounts), add or remove clauses, and save your custom version to your vault for reuse.

Do I need a lawyer to use this?

DocFila's templates are drafted in plain language by legal practitioners and updated regularly. They are appropriate for typical business situations. For high-value, cross-border, or regulated transactions, we recommend a lawyer review the final draft.

How much does it cost?

Free on the DocFila Free tier. Unlimited e-signatures and DocFila Verify (blockchain anchoring) require Pro at $9.99/mo.

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